Welcome to our FAQ section! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer care team is always happy to help at [email protected].
About Our Products
Q: What makes your swimwear different from other brands?
A: Our swimwear combines technical excellence with stylish designs, offering superior support without sacrificing comfort. We use high-quality fabrics that are rigorously tested to withstand demanding workouts while keeping you looking great.
Q: Do you offer swimwear for competitive swimmers?
A: Absolutely! We specialize in performance swimwear designed for aquatic athletes. Our collections include competition-friendly options that reduce drag while providing the support you need to perform your best.
Q: How do I choose the right size for swimwear?
A: We provide detailed size charts for each product. For swimwear, we recommend measuring your bust, waist, and hips and comparing with our size guide. If you’re between sizes or need personalized advice, our customer care team can help.
Q: Are your products suitable for outdoor water activities?
A: Yes! Our all-weather gear collection includes items specifically designed for outdoor enthusiasts, from sun-protective hoodies to durable wetsuits perfect for open water adventures.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Q: Is my payment information secure?
A: Your security is our priority. We use industry-standard encryption to protect all payment transactions.
Q: Do you ship internationally?
A: Yes! We ship worldwide, except to some remote areas and parts of Asia. During checkout, you’ll be able to see if we deliver to your location.
Shipping & Delivery
Q: How long does shipping take?
A: We process orders within 1-2 business days. Delivery times vary by method:
- Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95)
- Free Shipping (EMS): 15-25 days after dispatch (free for orders over $50)
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to you.
Q: Do you offer express shipping?
A: Currently, we offer standard and free shipping options. If you need your items by a specific date, please contact us before ordering and we’ll do our best to accommodate your needs.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Swimwear must be tried on over underwear for hygiene reasons.
Q: How do I initiate a return?
A: Please email our customer care team at [email protected] with your order number and reason for return. We’ll provide return instructions and process your refund once we receive the items.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Q: How long does it take to process a refund?
A: Once we receive your return, we’ll process your refund within 3-5 business days. It may take additional time for the refund to appear in your account, depending on your payment method.
Account & Customer Service
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Q: How can I contact customer service?
A: You can reach our friendly customer care team at [email protected]. We typically respond within 24 hours during business days.
Q: Do you offer gift cards?
A: Not currently, but we’re working on adding this feature! In the meantime, you might consider our digital gift options by purchasing an item and having it shipped to your recipient.
Still have questions? Dive into our world of premium swimwear by contacting us at [email protected] – we’re always happy to help you make waves in comfort and style!